Delivery & Returns Policy
Delivery
We offer shipping to the UK only.
Our shipping rates are dependent on the location you would like us to ship to,
If your delivery is under 2kg in weight (including packaging) and you live in mainland UK we give you the option to select Royal Mail 48 service which generally takes 2-3 days to get to you. However, this can take longer during busy period like Christmas and Royal Mail are responsible for any delays encountered. This service isn’t tracked but you will get a reference to let you know its on it’s way to you. You can also select the faster but more expensive DPD next working day service which is fully tracked.
If your order weighs more than 2kg (including Packaging) we will always send via DPD next working day.
For orders over £35 we will not charge for Royal Mail delivery but you may still choose to upgrade this for DPD tracked Next working day service at the usual rate.
If you live in Northern Ireland, Isle of Man, The Channel Islands or the Highland and Islands of Scotland, please call email through the ‘contact’ form to agree the best way of shipping and the price before placing your order.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us using the ‘contact’ form on the contact page of this website. Please give your order number and a means of contacting you. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (which have spoiled or are close to spoiling), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Explore
At Creative Drinkers, we take pride in offering a diverse selection of coffee that caters to every palate and brewing preference.
Our range includes:- Single Origin Coffee: Sourced from specific regions known for their exceptional quality, each bean highlights the distinct flavours and characteristics of its origin.- Blends: Carefully curated combinations of beans to achieve balanced and nuanced profiles, perfect for those who enjoy harmony in their cup.- Espresso Roasts: Bold and rich, these beans are specially roasted to bring out intense flavours for your perfect shot of espresso.- Decaf Coffee: For a relaxing, caffeine-free experience, our decaf selection delivers all the flavour without the buzz, made with the same high-quality beans.- Specialty Roasts: Unique seasonal offerings that explore different flavour profiles, from bright citrus notes to deep chocolate undertones.Every type of coffee we offer is a testament to our commitment to quality, sustainability, and innovation.
